Get back the revenue your agency is losing.
Most independent agencies are losing money they can’t see and heading into inspections without the evidence to hand — for the same reason: the care you deliver and the money you bill are never checked against each other.
Previously: Visa Europe · UK Cabinet Office · UK Health Security Agency
Identified and verified in the client’s own system data. Based on a single live engagement.
The Problem
“The same gap that costs you money is the same gap CQC will find.”
The big providers reconcile what they deliver against what they bill every week. Independent agencies run the same business with the lights half off. Not because anyone’s careless — because the care system and the finance system were never built to talk to each other.
Care System
Nourish, Birdie, CareLineLive, PASS
The unchecked gap
The most expensive question in your business
Finance System
Sage, Xero, QuickBooks
The Evidence
What We Found at One Agency
58%
of planned visits missed — invisible to management
3x
care overruns delivered but not billed
£200,000
income line with zero operational tracking
“I was the only person who knew where everything was. When I was on leave during an inspection, staff couldn’t find anything. That’s why we brought Manny in. He understood our business from day one and built something that means we’re never in that position again.”
Rahil K.
Compliance Head, Trinity Healthcare Plus
The Offer
The Care Operations Review
A fixed-scope diagnostic that maps how your care system and your finance system line up — and where they don’t. Every finding comes with a costed fix.
C — Compliance
Staffing evidence, DBS, supervisions, spot checks
DBS expiring: 4 → 0
O — Operational Gaps
Missed visits, care plan drift, service delivery vs. schedule
847 care hours tracked. 12 missed visits flagged.
R — Revenue Leakage
Unbilled hours, package mismatches, untracked income
£86,400/yr recoverable. 14:1 return.
E — Evidence Trails
What an inspector would ask for and whether it's there
Every billed hour matched to a delivered visit
£497 – £997
Fixed scope. Honest pricing, stated upfront.
“If the Care Operations Review doesn’t identify at least three clear gaps in your billing accuracy or CQC evidence trails — with a costed fix for each — the review is free and you keep everything we’ve produced.”
The Process
How It Works
The Review
I map your systems and find the costed gaps. You get a written report with every finding, its financial exposure, its CQC read, and a fix.
The Pipeline
The gap closes for good. What your carers deliver and what you bill start matching automatically, every week, with nothing for anyone to chase or reconcile by hand.
The Dashboard
Your dashboard updates weekly on its own. You get a weekly insight email and do nothing. The gaps that used to hide now surface the week they happen.
Ongoing advisory retainer: £500–£1,500/month, depending on complexity. The dashboard runs itself; I keep an eye on the numbers and flag what matters.
Your Situation
Is This You?
“You've got an inspection coming and you're building evidence on the fly.”
“You've got the care system but it tells you nothing, and your rating is blocking growth.”
“Your systems are good but they don't talk, and you know there's margin hiding in the gap.”
In Their Words
Real Feedback from Real Businesses
“Truly exceptional — Manny did everything we needed and more. Excellent communication throughout and an incredible workflow produced in a quick timeframe. Definitely my favourite freelancer on here.”
Luke F.
Founder & CEO · Manchester, UK
Verified on Upwork · $103K spent · 4.88★
“It's turned into a must-have. Every enquiry gets answered instantly — I don't miss leads anymore, even when I'm out on a job.”
Eliezer T.
CoolEli Detailing · Tampa, FL
24/7 lead capture
“It manages my calls, emails and week-to-week schedule, saves me time and really helps with research. Would I recommend it to other business owners? Absolutely.”
Nana O.
Founder, SEN Bytes · London, UK
Daily user · calls, emails & scheduling
Built by an Accountant. Not a Coder.
Most AI consultants are coders who learned business. I spent a decade in enterprise finance — then learned AI.
I don’t sell you tech — I show you the ROI first, then build the system that delivers it. Every automation gets measured in revenue recovered or cost saved.
Former Visa Europe & UK Cabinet OfficeCommon Questions
Before You Ask
Do you replace my care system?
No. I connect the systems you already have. Your team keeps using Nourish, Birdie, or whichever care platform you're on. Your accountant keeps using Sage, Xero, or QuickBooks. I build the bridge between the two so the numbers reconcile automatically.
Will AI replace my staff?
No. The same staff, doing the same jobs, started fixing problems because the problems became visible. AI surfaces the data — your team acts on it. The only thing that changed was visibility.
Is my data safe?
Your data stays in your existing systems. The reconciliation pipeline reads from them — it doesn't store care records. My background is in public-sector finance and data governance, where data handling is non-negotiable. Full processor terms are part of every client agreement.
We're rated Good — we don't need help.
CQC's new single assessment framework means Good ratings from 2+ years ago don't protect you. 33% of providers are rated Requires Improvement or worse. The agencies that stay Good are the ones who prepare before reassessment — not after.
How much does it cost?
The initial call is free. If we find gaps worth fixing, the Care Operations Review is £497–£997 — fixed scope, stated upfront. If it doesn't identify at least three clear gaps with costed fixes, it's free and you keep everything we've produced.
How much of my time does this take?
The initial review takes a few hours of your time over one to two weeks. After that, near-zero. The dashboard refreshes every Friday on its own. You get a weekly insight email.
Ready to See What Your Agency Is Losing?
I cap custom setups at 2–3 at a time so each build gets the attention it needs. The dashboards run themselves every Friday, but my setup time is genuinely limited.
For CQC-registered domiciliary care agencies. Systems first, not clinical care.